CRM Admin Portal

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A custom admin portal built for managing intake forms, converting applicants into clients, and handling multi-step enrollments - all in one streamlined tool.

Client

Elevate IP | Communitech

Year

2024

Services

UX/UI Design
 / 
Branding
Personalized dashboards with prioritized action items so admins can focus on their most important tasks.

from insight to impact

Lack of design slowing down admins

Admins were slowed by unintuitive layouts, weak information hierarchy, and disjointed functionality, making key processes harder than they needed to be.

Solutions found with the users

Depth interviews uncovered administrators’ needs: simpler, clearer user flows; polished, cleaned-up layouts; and features that match their actual workflows.

Complete redesign for success

All-in-one workflow

  • Integrated tools for intake, participant management, and service delivery to reflect the real process end to end.
  • Custom admin tools for faster workflows

  • Built admin-specific flows and features to help tasks get completed more smoothly.
  • Structured layouts & clear navigation

    Improved information architecture and layout designs to make it easier for admins to find what they need and understand their next steps.

    Organized tables of applied and enrolled companies, with filters and quick actions for efficient management.
    Centralized startup information and tools to seamlessly move companies through the intake pipeline.
    Send templated or custom emails directly from the portal without switching platforms.
    Built-in tracking to manage complex admin workflows and monitor every stage with clarity.